General Terms and Conditions

1.    GENERAL TERMS AND CONDITIONS:


1.1.     ENROLLMENT IN THE VINHA CLUB IS ONLY AVAILABLE TO INDIVIDUAL CLIENTS IN THEIR OWN NAMES. ACCESS TO THIS SERVICE IS NOT AVAILABLE TO STAFF OF VINHA BOUTIQUE HOTEL, COMPANIES, ORGANISATIONS, ASSOCIATIONS, TRAVEL AGENCIES, ETC. ANY EXCEPTION TO THIS RULE IS SUBJECT TO THE EXPRESS APPROVAL OF THE VINHA BOUTIQUE HOTEL MANAGEMENT. THIS ENTITIY ALSO HAS THE RIGHT TO DENY OR REVOKE ACCESS OF ANY INDIVIDUAL/MEMBER TO THE VINHA CLUB.

1.2.    ENROLLMENT IN THE VINHA CLUB IS ONLY GRANTED TO PERSONS OVER 18 YEARS OF AGE;

1.3.    BY BECOMING A MEMBER OF THE VINHA CLUB YOU ARE AUTHORISING VINHA BOUTIQUE HOTEL TO CONTACT YOU THROUGH THE FOLLOWING MEANS: MOBILE PHONE, TEXT MESSAGE, INSTANT MESSAGING PLATFORMS, EMAIL OR CORRESPONDENCE TO THE ADDRESS STATED ON THE MEMBERSHIP ENROLLMENT FORM. IF A MEMBER WISHES TO RESTRICT CONTACT, THEN THEY SHOULD FORMALLY MAKE THIS REQUEST BY EMAIL TO: CLUB@VINHABOUTIQUEHOTEL.COM

1.4.    NO MEMBER CAN CEDE, SELL OR TRANSFER THEIR MEMBERSHIP TO A THIRD PARTY BY ANY MEANS, UNLESS DULY AUTHORISED BY VINHA BOUTIQUE HOTEL.

1.5.    IT IS EXPRESSLY FORBIDDEN TO TAKE PHOTOGRAPHS, RECORD VIDEOS OR SOUNDS IN ANY OF THE FACILITIES OF THE SISLEY PARIS SPA OF VINHA BOUTIQUE HOTEL;

1.6.    VINHA BOUTIQUE HOTEL CAN IMMEDITELY TERMINATE THE ENROLLMENT OF ANY MEMBER, WITHOUT THE NEED FOR ANY JUSTIFICATION, SHOULD ANY OF THE FOLLOWING CIRCUMSTANCES OCCUR:
    a)    IMPROPER CONDUCT OF THE MEMBER;
    b)    FAILURE TO PAY THE ANNUAL QUOTA;
    c)    LOSS OR DAMAGE TO ANY PROPERTY OF VINHA BOUTIQUE HOTEL;

1.7.    IN FILLING IN THE ENROLLMENT FORM, OBLIGATORY FIELDS MUST BE COMPLETED IN ORDER FOR THE ENROLLMENT TO BE CONSIDERED VALID.

1.8.    MEMBERS MUST PAY FOR THE CONSUMPTION OF ANY FOOD AND DRINK BEFORE LEAVING VINHA BOUTIQUE HOTEL PREMISES. A MEMBER’S ACCOUNT CANNOT BE CREDITED FOR SUCH CONSUMPTION.

1.9.    PETS ARE NOT ALLOWED INTO VINHA BOUTIQUE HOTEL, EVEN IF THEY BELONG TO A MEMBER OF THE VINHA CLUB.

1.10.    MEMBERS WITH FAMILY MEMBERSHIP CAN ADD THE NAME OF THEIR PARTNER AND CHILDREN (UP TO 2 CHILDREN) TO THE VINHA CLUB PROGRAM THEY ARE ENROLLED IN, EXTENDING A PART OF THE BENEFITS TO THEIR SELECTED FAMILY MEMBERS, SUBJECT TO THE TERMS AND CONDITIONS OF THE VINHA CLUB AND VINHA BOUTIQUE HOTEL AND ITS SERVICES.

1.11.    ACCESS TO THE VINHA CLUB IS FOR THE PERSONAL, EXCLUSIVE AND UNTRANSFERABLE USE OF THE ENROLLED MEMBER AND THEIR REGISTERED FAMILY MEMBERS. IT IS EXPRESSLY FORBIDDEN TO TRANSFER MEMBERSHIP ENTITLEMENTS TO THIRD PARTIES.

1.12.    ACCESS TO THE VINHA CLUB IS SUBJECT TO THE TERMS AND CONDITIONS DESCRIBED ABOVE. BY AGREEING TO SUBSCRIBE, MEMBERS ARE ACCEPTING THE PRIVACY POLICY AND GENERAL CONDITIONS DEFINED BY THE HOTEL.

1.13.    ON COMPLETION OF THE ENROLLMENT PROCESS, YOU WILL BE GIVEN AN ACCESS CODE AND A MEMBERSHIP CARD WILL BE SENT/HANDED OVER TO YOU SO YOU CAN BEGIN TO ENJOY THE BENEFITS OF THE VINHA CLUB.

2.    ENROLLMENT: 

2.1.    APPLICATIONS FOR MEMBERSHIP, OR PRE-ENROLLMENT, CAN BE MADE AT ANY TIME, VIA EMAIL OR IN PERSON AT VINHA BOUTIQUE HOTEL. FOR ANY GIVEN YEAR, MEMBERSHIP ENROLLMENT WILL DEPEND ON THE CURRENT NUMBER OF MEMBERS FOR THAT YEAR AND IS SUBJECT TO A SELECTION PROCESS. PRE-ENROLLMENT DOES NOT CONFER THE RIGHT TO ADMISSION AS A MEMBER.

2.2.    ENROLLMENT/RENEWAL OF MEMBERSHIP IS DETERMINED IN ACCORDANCE WITH A CALENDAR SET BY VINHA BOUTIQUE HOTEL.

2.3.    IF A MEMBER FAILS TO RENEW THEIR MEMBERSHIP BY THE SET DATE, THEN A VACANCY IS CONSIDERED TO HAVE BECOME AVAILABLE. VINHA BOUTIQUE HOTEL, THEREFORE, RESERVES THE RIGHT TO DENY A LATE REQUEST FOR MEMBERSHIP RENEWAL.

2.4.    AT THE TIME OF ENROLLMENT/RENEWAL OF MEMBERSHIP, ALL DOCUMENTS REQUESTED BY VINHA BOUTIQUE HOTEL MUST BE PRESENTED AND FULL PAYMENT MADE OF THE ENROLLMENT OR RENEWAL FEE, WHICH IS NOT REFUNDABLE.

2.5.    THE VALIDATION OF ENROLLMENT/RENEWAL OF MEMBERSHIP DEPENDS ON THE FULL COMPLIANCE OF THE PREVIOUS POINT, AND UPON CONFIRMATION OF PAYMENT.

2.6.    THE ACT OF ENROLLMENT AT THE VINHA CLUB IS ONLY CONSIDERED VALID UPON PAYMENT OF THE ANNUAL FEE OF THE VINHA CLUB PROGRAM SELECTED.

3.    FEES:

3.1.    AN ANNUAL FEE IS DUE FOR MEMBERSHIP ENTITLEMENTS OF THE FACILITIES/SERVICES OF VINHA BOUTIQUE HOTEL, IN ACCORDANCE WITH THE PRICE LIST PRESENTED HERE AND AVAILABLE ON THE VINHA BOUTIQUE HOTEL WEBSITE – www.vinhaboutiquehotel.com. PRICES APPLY TO THE PERIODS OF TIME LAID DOWN IN THE FOLLOWING CONDITIONS OF MEMBERSHIP:
- LIFESTYLE AND FAMILY MEMBERSHIP: 12 CALENDAR MONTHS FROM THE DATE OF ENROLLMENT;
- SEASON MEMBERSHIP - FOR THE DURATION OF THE PERIOD BETWEEN 1 NOVEMBER AND 31 DE MARCH

3.2.    PAYMENT OF THE ANNUAL FEE CAN BE MADE IN A SINGLE PAYMENT, PAID AT THE MOMENT OF ENROLLMENT.

4.    OPTIONAL SERVICES:

4.1.    BABYSITTING, CONCIERGE, VALLET PARKING, SKIPPER SERVICES, AS WELL AS WELLNESS AND GASTRONOMICAL EXPERIENCES, MUST BE PAID FOR IN ACCORDANCE WITH THE INTERNAL REGULATIONS OF VINHA BOUTIQUE HOTEL.

5.    DAMAGES:

5.1.    MEMBERS ARE RESPONSIBLE FOR ANY DAMAGES CAUSED BY THEM, THEIR GUESTS OR FAMILY MEMBERS TO ANY MEMBER OF STAFF OR EQUIPMENT AND FACILITIES OF VINHA BOUTIQUE HOTEL.

5.2.    VINHA BOUTIQUE HOTEL CANNOT BE HELD RESPONSIBLE FOR VALUABLES BELONGING TO ITS MEMBERS, WHEN NOT HANDED IN FOR SAFEKEEPING UNDER THE TERMS OF THE REGULATIONS.

6.    OPENING HOURS:

6.1.    USAGE OF ANY SERVICE OR ACTIVITY OF VINHA BOUTIQUE HOTEL IS SUBJECT TO PREVIOUSLY ESTABLISHED OPENING HOURS. VINHA BOUTIQUE HOTEL RESERVES THE RIGHT TO DENY A MEMBER USAGE OF THE HOTEL’S FACILITIES DURING THE HOTEL’S OPERATING HOURS, IF DEEMED NECESSARY.

7.    ACCESS CARD:

7.1.    MEMBERSHIP CARDS MUST BE SHOWN FOR AGREED DISCOUNTS TO BE APPLIED ON DINING, BAR, SPA AND ACCOMODATION SERVICES.

7.2.    VINHA BOUTIQUE HOTEL MAY ASK FOR AN IDENTIFICATION DOCUMENT TO BE SHOWN IN ORDER TO CONFIRM THE IDENTITY OF THE CARD HOLDER.

7.3.    IN AREAS IN WHICH A SYSTEM OF ACCESS CONTROL IS IN OPERATION, MEMBERS MUST SHOW THEIR MEMBERSHIP CARD TO RECEIVE AUTHORISATION FROM THE VINHA BOUTIQUE HOTEL RECEPTION.

8.    MEMBERSHIP CANCELLATION

8.1.    CANCELLATION OF MEMBERSHIP MAY BE UNDERTAKEN IN WRITING, BY EMAIL, REQUESTING CANCELLATION. THE EMAIL MUST INCLUDE THE FOLLOWING ITEMS:
FULL NAME; MEMBERSHIP NUMBER, ID NUMBER AND DIGITAL SIGNATURE.  YOU WILL BE UNABLE TO RECOVER ANY BENEFITS, ENTITLEMENTS OR PROMOTIONAL OFFERS. MEMBERSHIP STATUS WILL BE IMMEDIATELY TERMINATED AND CANNOT BE REINTEGRATED OR TRANSFERRED TO ANOTHER MEMBER. THE FEE FOR ENROLLMENT OR RENEWAL WILL NOT BE REFUNDED.

9.    ALTERNATIVE DISPUTE RESOLUTION:

9.1.    IN CASE OF DISPUTE, AS A CONSUMER, ANY MEMBER CAN RESORT TO AN ALTERNATIVE DISPUTE RESOLUTION ENTITY FOR CONSUMERS. MORE INFORMATION IS AVAILABLE ON THE CONSUMER WEB PORTAL WWW.CONSUMIDOR.PT .

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Terms & Conditions